The following is important information about your rights and obligations.
Caliber Medical, LLC makes every reasonable effort to display accurate product information. However, due to uncontrollable manufacturing conditions, product colors, specifications and warranties are subject to change without notice. Due to catalog printing process, actual product color may differ from catalog product color. Caliber Medical Equipment, LLC is not responsible for typographical or pictorial errors. Prices may change without notice. Unless otherwise stated, items are for the sole purpose of education and not intended for actual clinical or medicinal use in a live hospital or practicing medical facility.
Orders may be facilitated via:
Transportation method to be determined by Caliber Medical Equipment, LLC. Shipping F.O.B. shipping point, dock-to-dock delivery, and ground service. Please use the Shipping Scale to calculate shipping charges. Caliber Medical Equipment, LLC also provides additional shipping services for a fee which include: Delivery Notification Inside Delivery Lift Gate requests Product Set-Up Next Day Delivery NOTE: When necessary, orders will be shipped as partial deliveries unless otherwise noted that the order must ship in its entirety.
DROP SHIPMENT: Drop ship item(s) will be shipped to you directly from the manufacturer. Please allow additional delivery time. Standard delivery will be to receiving dock only. You may inquire about other shipping at the time of order
Caliber Medical Equipment, LLC does not ship hazardous materials.
All orders must be paid in U.S. dollars. Prices are subject to change without notice.
ACCEPTED FORMS OF PAYMENT
Credit Cards Visa MasterCard American Express Checks: Made Payable to Caliber Medical, LLC NSF will incur a $200 charge. DO NOT SEND CURRENCY
Standard payment terms are 1% 10 Net 30. 1% discount if payment received within ten days of invoice otherwise payment is due in full 30 days after invoice date. ***Subject to credit approval. Not all qualify. See a member of the sales team for further details***
Orders can not be changed or canceled after the order has been processed,
BACK ORDER POLICY
All backordered products will ship immediately upon receipt from the manufacture.
All businesses and individuals domiciled in Pennsylvania will be charged the current sales tax rate. If your organization is tax exempt, you must furnish a tax exempt document (letter from the state department of revenue/treasury) prior to invoicing.
Caliber Medical Equipment, LLC reserves the right to change product specifications on all items without notice.
DAMAGED and Missing Items
Any visible damage, however slight should be notated on the freight bill at time of delivery. No notation on the freight bill states you received the merchandise in good condition. If visible damage is noted, you may request the driver to do an immediate inspection. Customer has 15 days to report damage from time of delivery for claim to be filed.
Immediately report any and all missing items to Caliber Medical Equipment, LLC within 10 days of the invoice date. Occasionally items separate during transport; however all cartons should arrive within 1-2 working days.
A return Merchandise Authorization (RMA) number MUST accompany all returns. Should you need to make an eligible return pursuant to the terms of this Agreement, please contact Caliber Medical Equipment, LLC Quality Control Department within 30 days of receiving the product. Caliber Medical Equipment, LLC shall not be obligated to issue a return except in strict accordance with the terms and conditions of this Agreement. Merchandise eligible for return MUST be returned within 30 days of the return being authorized. Merchandise should be securely wrapped and returned in its ORIGINAL CARTON and the RMA number must be visible on the outside of the carton.
YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR MAKING THE MERCHANDISE AVAILABLE FOR PICKUP, INCLUDING WITHOUT LIMITATION MAKING SURE THE MERCHANDISE BEING RETURNED IS AVAILABLE FOR PICKUP AT THE DEPARTMENT/LOCATION WHERE THE DESIGNATED CARRIER USUALLY PICKS UP PACKAGES WITHIN YOUR ORGANIZATION.
Returned merchandise will not be accepted after 30 days of the RMA issue date and will be returned to the sender. There is a Minimum 30% restocking fee on ALL returned goods. See "Return Goods Policy" at Caliber Medical Equipment, LLC
***We will make every attempt to cancel orders; however, not all orders are able to be canceled. If an order can not be canceled, the customer is still responsible for payment of the order regardless.
Some US states require institutional furniture meet the TB 133 Bulletin or conformance to NFPA 101 Life Safety Code. Check applicable fire codes for your state.
Digital Coupon Codes/PROMO Codes
Promo Codes can only be redeemed online.
You must be 18 years or older to redeem a promo code.
Void where prohibited by law.
Only one (1) promo code may be redeemed per user account/per household/ per promotion.
Promo codes are redeemable on select merchandise only.
Promo codes may require a minimum dollar value purchase.
Some promo codes are not valid on product(s) in pre-order status at the time of order or on waitlist reservations.
Promo codes cannot be used in combination with other discounts, coupons, promotions, shipping specials or other promo codes.
Even if a code is accepted at check out, all orders are reviewed by the Caliber Medical Customer Support team prior to fulfillment. If orders are deemed in violation of any of these Terms and Conditions, they will be adjusted accordingly.
Promo codes are strictly free promotional voucher codes with no monetary value. They have an expiration date not shown on the card, but the expiration date can be found displayed under the promo code’s value online.
Expiration dates are always displayed month/day/year.
Code may expire on the specified expiration date, at any time – regardless of the physical time zone/location of the code holder. We strongly suggest using your code PRIOR to the expiration date.
Promo code values will not be replaced if your order is canceled by you or Caliber Medical or refunded.
Promo codes are not replaceable if lost, stolen or damaged.
Promo codes cannot be combined with other Sideshow Collectibles.com discounts, reward points, coupons and promotions.
Promo codes have no cash value and may not be redeemed for cash. Sideshow’s promotional promo codes are free and have no cash value, therefore can have an expiration date.
You are responsible for the security of your own promo code number. We will not replace any amount from your promo code that has been used by another party party regardless of how the promo code number was obtained.
You may use the code more than once, but you must keep track of any amounts left on your Card.
Promo code value applies only to the product price and does not apply to shipping, sales/VAT taxes or fees.
Changes to promotion:
Caliber Medical reserves the right, without further notice to the holders of the promo codes, to modify the terms and conditions for use of the promo codes, or to suspend or cancel the promo code program in whole or in part.